Crystal for Chrome is stuck on the loading icon. What can I do?

When you visit a LinkedIn profile or open a new message in Gmail, the Crystal Chrome Extension needs to communicate with our server to find the right personality profile. 

Usually this process takes 1-5 seconds. However, in some cases Crystal needs to perform an analysis on the fly and you will see this loading icon for a longer period of time:

If the loading icon does not go away after 30 seconds, try refreshing the page. 

If that doesn't fix the issue, there may be a problem on our end. Please send an email to to let us know!